Terms and Conditions
Please read these terms and conditions carefully before using Our Service.
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to imprintingexpress.com.
- Country refers to: New York, United States
- Service refers to the Website.
- Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
- Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
- Website refers to imprintingexpress.com, accessible from https:/imprintingexpress.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.
Upon termination, Your right to use the Service will cease immediately.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Our products are created on demand, which means that your product will go into production shortly after your order has been processed. Most of our products are delivered within 2 weeks from the time you place your order to the time it takes to arrive at your door. Any time quoted for delivery is an estimate only; provided, however, that imprintinexpress.com shall use commercially reasonable efforts to deliver all merchandise on or before the stated delivery date.
Our products are made and shipped to countries globally. We ship to addresses located in the United States and internationally using our preferred carriers, including USPS and FedEx. Please note that sometimes our products are shipped to our customers via UPS, DHL, or even private carrier if the address given cannot be delivered by one of our preferred shippers.
For certain fragile or easily deformed products or exceptionally large order quantities, we will use LTL Freight Shipping to deliver your order(s) to ensure the products will arrive to you in their best undamaged conditions. Address changes/corrections are not available for LTL Freight shipments. Any additional delivery surcharge incurred such as Lift Gate, Inside Delivery, Redelivery, etc. will be responsible by the recipient of the shipments.
All shipping time estimates are calculated in business days. All shipping prices are listed for the continental U.S. and exclude Alaska, Hawaii, and Puerto Rico. Shipping to those locations may include additional charges.
imprintinexpress.com will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery. If a substantially large order requires inside delivery or a residential delivery, please specify that information when placing the order. You must have and include a physical address with your order, as some carriers (e.g., FedEx and UPS) do not ship to P.O. boxes.
Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental U.S.
Rush Shipping will guarantee the order is received within the selected timeframe, after production is concluded. When you place a rush production order, but then opt for "normal" or "ground" shipping method, please be advised that the delivery date will only be "estimated" and is not guaranteed, as shipping companies do not offer guarantees for ground shipping.
If we fail to meet a promised delivery date on a rush production order with expedited shipping, but you still accept the order, we will issue you a credit for the difference between the rush production or rush shipping option that was not met. Please note that once you submit your order, any changes, delayed artwork submissions, or delayed proof approvals will void our guarantee policy.
For International orders, we offer USPS International Priority, which gets the order to our international customers in about 15 business days from the time the order is placed. Orders shipped to international addresses may incur an additional handling fee at checkout for certain products, such as silicone wristbands, Tyvek® wristbands, vinyl wristbands, etc.
Important notice for our International Customers – Including Hawaii / Alaska / Canada / Puerto Rico.
All international shipping is based on a flat fee. For orders shipping outside the U.S., including Hawaii, Alaska, Canada, and Puerto Rico, local duties and/or taxes may be assessed upon delivery. These fees are not charged by imprintinexpress.com during checkout, and the import taxes/duties will not be included in your order. International customers are solely responsible for paying any necessary import taxes or duties on orders to custom authorities. Please consult your local customs office to determine these charges. We are not responsible for these duties and/or taxes.
Note that delivery dates for orders being shipped outside of the U.S. are essentially "estimates". In no event will imprintinexpress.com be liable for any consequential damages arising from delays in delivery.
If a customer completes a purchase wherein an order is to be shipped internationally, but that customer did not select/pay for additional international shipping costs, the following process occurs. The order will go into production, and, upon its completion, it will be held by us for six (6) business days. During that time, we will try to reach respective customers to inform them that they have not yet paid for international shipping and will need to do so before their order is shipped. After six (6) business days, if we cannot reach a customer, we will proceed to charge the customer the international shipping amount and ship the order internationally, as requested. Please note that our call center cannot make out-going international calls. Therefore, customers outside of the continental U.S. will need to call our call center or communicate with 24HourWristBands by email.
Please carefully review any address you provide to us for shipping and billing purposes to ensure the accuracy of all addresses associated with your order. We will not be held responsible for any delivery issue or delay caused by an incorrect or incomplete address.
Any address change or correction requested after the order goes into production might not be guaranteed. In any event, you will receive a written record of your address change request (whether made in writing or over the phone) via email or a support ticket. Your review and confirmation are strongly recommended. An additional fee of $35 per tracking number will be automatically charged to the original payment form, if the shipping carriers such as, FedEx, UPS, DHL, USPS, etc., identify an incomplete or incorrect address and successfully make the correction for the shipment delivery. Therefore, upon receiving the order confirmation, please review all information carefully and contact us immediately if any corrections are to be made.
Shipping/Handling Insurance is available for purchase and provides coverage relating to damages arising out of the packaging, handling, transit, and delivery of orders. Such coverage provides for the potential reimbursement and/or re-production of the order. Claims regarding other issues—not related to damages due to packaging and handling—are not covered under this insurance option.
For additional information, please see our FAQs Page.
Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the customer, even without a signature.
RETURNS AND REFUNDS
Please check your order immediately upon receipt. All claims must be reported within sixty (60) calendar days upon receive of goods. Should you file a claim within sixty (60) calendar days of your receipt of your ordered goods, we will process that claim and send you a resolution. Resolutions will be sent via e-mail. You will then have ten (10) business days upon the delivery of that resolution to confirm the resolution or take any additional prescribed action. If we do not hear from you within that period of ten (10) business days, your claim will become invalid.
Due to the customized characteristics of the products, we cannot restock customized products. Therefore, we do not allow cancellations, exchanges, or refunds. If upon delivery of the product you feel that your order was incorrect due to error on our part, such as a misspelling, the wrong color, item size, or design, please email us within sixty (60) days of your delivery. Claims will be handled on a case-by-case basis. You acknowledge and agree that goods produced by us for you are bespoke, custom-made goods. Other than where goods are faulty, you have no right to cancel any order or return any goods and all orders are final.
By making the purchase you acknowledge and agree that the goods are bespoke, and made specifically for you, they are custom-made goods, and are produced only after your purchase has been made and confirmed. Oftentimes, prior to your purchase, no stock of the purchased goods exist. Furthermore, based on the information written above—and unless otherwise indicated—you acknowledge and agree that your rights to make changes or cancellations are within 24 hours from your purchase confirmation. Once the 24 hours has elapsed and your purchase goes into production, your rights to make changes or cancellations are forfeit. Other than where goods are faulty, you have no rights to cancel any order or return any goods purchased and all orders are final.
Returns are handled on a case-by-case basis. If you receive merchandise that you believe is defective or of unacceptable print quality, you can use our online ticketing system to send us three or more pictures of the product within sixty (60) days of delivery. For claims regarding issues with colors, we will require a sample to be mailed to us.
Please provide pictures from different angles for clear verification. We will have a Claims Representative review the reported issue, and, upon verification of an error, we will make every attempt to promptly re-do the order exactly as you had originally requested and in accordance with standard production and shipping timelines. We will not change the product, the logo/artwork, or the imprint color when processing the re-do. Note that you may request expedited shipping of a re-produced order for an additional charge. Any request for a re-do or refund beyond sixty (60) days after delivery will be denied.
When a re-do is no longer practical or even feasible (either due to event date timelines, stocking or quantity issues), imprintingexpress.com will issue a store credit for up to the same value as the original order, minus any shipping fees. Shipping charges will not be credited back, as those charges are made on behalf of the shipping company. The store credit may be treated as cash, and it may be used at any time and on any product we stock.
We only provide refunds for custom products if a Claims Representative determines that we made a mistake on the order that cannot be remedied by a re-make. In some instances where we do not determine that we are at fault, we may, within our discretion, grant a courtesy refund, not to exceed the shipping cost you paid for your order. This also applies to discretionary cancellations that we grant after an order is already in production. If a cancellation is requested after an order is already in production and in the process of being customized, we may grant a courtesy refund of the shipping cost.
Blank products can be returned to us for a full refund minus the shipping cost. You will also be responsible for the shipping costs of returning the order to us.
Any order with used or distributed products is not eligible for refunds or a money-back guarantee.
Qualified Claims and Requests will be refunded back via the original payment method. No credit card or check refund will be available for transactions that are more than 90 days’ old. Only store credit can be offered at that point. Each check refund will incur a $25 processing fee, which will be deducted from the qualified refund amount. If your order is originally paid with a combination of payment methods, such as Store Credit, Reward Credits, Credit Card, and/or Check, you will receive a refund or credit back to the original payment method(s), for transactions within 90 days’ old. If the order originally paid with a combination of payment methods and qualifies only for a partial refund or discount, we will issue a refund in the following priority: Store Credit, Reward Credits, Credit Card, and Check.
If your order is being returned due to any reason, the package(s) will be kept in the facility for 20 days and will then be recycled or donated. Any reshipping request when the order is still in facility will require a re-shipping fee. Any re-shipping request after the order has been recycled or donated will require a new order to be placed and paid for.
We will re-produce an order upon receipt/confirmation that a shipment was lost by the carrier. The order will be re-done in the same manner the order was originally placed.
Return of your purchase is permitted ONLY when the goods delivered fall under the following criteria:
- The message/artwork does not match the order;
- The item is the wrong size from the one ordered;
- The item is the wrong color from the one ordered;
- The item is the wrong design from the one ordered; and
- The item is the wrong style (e.g., long sleeve shirt instead of tee shirt) from the ordered.
If the goods delivered to you fall under one of the criteria noted above, please follow below steps to request return:
- You must submit a request for a return within sixty (60) days after you receive your product(s);
- After the sixty (60) days have elapsed, you acknowledge that your rights to return are considered forfeit; If product(s) are returned prior to submitting your request, those product(s) are considered forfeit;
- The request can be made through our ticketing system, found here: Contact Us, or by emailing us at email@example.com; and
- The package should be returned to our processing warehouse at: 3619 West Ave San Antonio, TX 78213
Pursuant to industry standard, if the quantity to be replaced is LESS than 10% of the entire order, volume-wise, we reserve the right to process a credit for that amount, rather than undertaking a re-do for that portion. That is, no re-dos will be permitted for missing or defective products, if the amount in question is less than 10% of the order’s total volume.
For additional information, please see our FAQs Page
DEFAULT PRINTING STANDARDS
All font sizes vary. We use Arial as a default, given its legibility. In most cases, we can also use any font on file or provided to us by the customer. In any order that product information is missing, we try to contact the customer for verification. If we do not receive a response within 24 hours, we will proceed with our default options. The default font type is Arial Bold. Font color will be Black. Multi-color bands will be Segmented, and the band size will be Adult.
There will be some font sizes that are smaller than others. Certain fonts might have different symbols and keyboard characters than the standard fonts. If a smaller font is used or special keyboard characters appear differently, we are not responsible for the final results. Previews will reflect special keyboard characters and fonts, and how they appear on the final product will be commensurate with how they appear in the preview.
It is impossible for us to guarantee that all pieces of the same order will print in the exact same location. The printing location might be slightly shifted and thus different among the products of the same order. Most of the time, this will not be noticeable due to the small margin mismatch. This is common in the industry, and minor visual imperfections should not be considered as defective or flawed items. Similarly, variations between an image of a product on the Website and the finalized product will occur. We cannot guarantee that an ordered product will appear as an exact replica of an image of the product that is posted on our Website.
The imprint area or imprint size on the Website is the maximum printable area. The artwork could be extended to reach the maximum printable area, if specifically requested on the comment section of the order. Without leaving any specific instruction, the design and production teams will print the artwork in an appropriate scale/proportion that would ensure the most optimal printing outcome within the imprint area. It may or may not be extended to the maximum printable area.
All printable area comes in a closed area of the maximum printable width and maximum printable height for the artwork. As the longest edge of the artwork fits within the printable area, the entire artwork will be scaled proportionally to fit within the remaining imprint area. Your text or artwork will, for example, be proportionally scaled to fit within the imprint area of 3 Inches x 3 Inches if it is 3 Inches x 1 Inch Wide with an imprint area of 3 Inches x 3 Inches. Due to the fact that the artwork has reached its maximum printable width, increasing the height will result in the artwork partially cropping out.
WE CAN NOT PROVIDE A FREE SAMPLE, COLOR MATCHING, PROOF, OR ORDER PREVIEW.
Color Matching considerations/constraints will apply to the final order if a pre-production sample is required.
It is not possible to match the exact color by Pantone color ("PMS") or by Hex color code. We try to match your color selections as closely as possible, using PMS Numbers or Hex Color Codes as a reference only. An exact match cannot be guaranteed In-stock colors may also not be an exact match from even a past order and might also be slightly different within the same order. We will still do our best to match colors. Slight color differences/variances are not grounds for re-dos or refunds, nor are they considered defects.
The proofing process is not contemplated in the Production and Shipping timeline estimated by our Website. If a proof is requested, Production Time and Shipping Time will not begin until the customer approves the proof and fully pays for the order. This is why requesting a proof usually adds several days to the overall order timeline. If an order is required to be delivered by a specific date, a proof may delay production, thus jeopardizing your chances of receiving the order in a timely manner. We will not be held responsible for any resulting delays on such orders. If you request a proof, please check your e-mail inbox often, as well as your spam folder, so you can promptly review and approve the proof.
The cost of a proof is $20. It is non-refundable, even when the order is cancelled or refunded. Proofs are not intended to be "decision making tools" for customers. There will be no option to cancel an order simply because the proof does not meet your expectations. Please do not place an order merely to obtain a proof, as the order will be binding.
In certain cases, we will begin the production before a proof is approved. Proofs will only be produced more than once if our Art Department makes a mistake on the previous attempt. Proofs do not override what is reflected on your invoice.
If you have any questions about these Terms and Conditions, You can contact us:
- By visiting this page on our website: https://www.imprintingexpress.com/contact/